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TERMS AND CONDITIONS AND PRIVACY POLICY

Last Updated: August 20, 2026

This document sets out the Terms and Conditions and Privacy Policy governing the use of the WhatContact platform, website, applications, integrations, and related services (“WhatContact”, “we”, “us”, or “our”).

By accessing or using WhatContact, creating an account, connecting a third-party service, or using any of our services, you acknowledge that you have read and accepted these Terms and understand the privacy practices described below.

PART I – TERMS AND CONDITIONS

1. Services

WhatContact provides software-based communication, customer interaction, messaging, integration, automation, customer management, and related digital services.

Certain features may depend on third-party platforms and services, including but not limited to Meta, WhatsApp, cloud infrastructure providers, telecommunications providers, payment providers, and other external APIs.

The availability and functionality of such third-party services may be subject to their own terms, policies, technical limitations, and service availability.

2. Account and User Responsibilities

Users are responsible for:

  • Providing accurate and up-to-date account information.
  • Maintaining the confidentiality and security of their account credentials.
  • Ensuring that their use of WhatContact complies with applicable laws and regulations.
  • Obtaining any legally required consent from customers, contacts, or other individuals before processing their personal data or sending communications.
  • Complying with the policies and terms of third-party platforms integrated with WhatContact, including Meta and WhatsApp policies where applicable.

Users may not use WhatContact for unlawful, fraudulent, abusive, misleading, unsolicited, or unauthorized activities.

3. Subscriptions and Payments

Certain WhatContact services may be offered on a paid subscription basis.

Subscription fees, billing periods, payment terms, and included services are displayed during the purchasing process or specified in the relevant quotation, agreement, or invoice.

Unless otherwise stated, invoices must be paid within the period specified on the invoice.

Where recurring billing is enabled and authorized by the customer, subscription payments may be automatically charged using the customer's registered payment method.

Failure to complete payment may result in the restriction, suspension, or termination of paid services.

Applicable taxes and legally required charges are the responsibility of the user unless otherwise required by applicable law.

4. Cancellation and Termination

Users may cancel their subscription in accordance with the cancellation conditions applicable to their subscription plan.

Cancellation prevents future subscription renewals unless otherwise specified.

Fees already paid are non-refundable unless a refund is required by applicable law or expressly agreed otherwise.

WhatContact reserves the right to suspend or terminate access to the service where:

  • Payments remain overdue.
  • The service is used unlawfully or abusively.
  • The user violates these Terms.
  • The user's activity creates a security, technical, legal, or reputational risk.
  • Continued provision of the service would violate applicable laws or third-party platform requirements.

5. Third-Party Platforms and Integrations

WhatContact may integrate with third-party services, including Meta and WhatsApp.

These services are operated independently from WhatContact.

Changes, restrictions, interruptions, account suspensions, API limitations, policy changes, pricing changes, or service discontinuations implemented by third-party providers may affect the operation of WhatContact.

WhatContact cannot guarantee the uninterrupted availability of third-party services.

Users are responsible for complying with the applicable terms and policies of third-party platforms connected to their WhatContact account.

6. Availability of the Service

WhatContact will use commercially reasonable efforts to maintain the availability, security, and performance of the service.

However, uninterrupted or error-free operation cannot be guaranteed.

Temporary interruptions may occur because of:

  • Scheduled or emergency maintenance.
  • Software updates.
  • Security requirements.
  • Internet or telecommunications failures.
  • Cloud infrastructure failures.
  • Third-party service interruptions.
  • API changes.
  • Force majeure events.
  • Circumstances outside our reasonable control.

8. Intellectual Property

All intellectual property rights relating to the WhatContact software, platform, website, interfaces, designs, trademarks, software code, documentation, and related materials belong to their respective rights holders.

Purchasing or using WhatContact does not transfer ownership of these intellectual property rights to the user.

Users are granted a limited, non-exclusive, non-transferable right to use the service during the applicable subscription or service period.

Users may not copy, reproduce, reverse engineer, resell, sublicense, or commercially exploit WhatContact except where expressly authorized in writing.

9. Limitation of Liability

To the maximum extent permitted by applicable law, WhatContact shall not be liable for indirect, incidental, consequential, or special damages resulting from the use or inability to use the service.

WhatContact is not responsible for losses resulting from:

  • Third-party service interruptions.
  • Meta or WhatsApp account restrictions or suspensions.
  • Changes to third-party APIs or policies.
  • Incorrect or unauthorized use of the platform.
  • Communications sent by users.
  • Actions taken by users or their authorized personnel.
  • Loss of access caused by circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

10. Prohibited Use

WhatContact must not be used for:

  • Spam or unauthorized unsolicited communications.
  • Fraudulent or misleading activities.
  • Harassment, threats, or unlawful content.
  • Unauthorized collection or processing of personal data.
  • Circumvention of Meta, WhatsApp, or other third-party platform policies.
  • Activities that violate applicable laws or regulations.
  • Unauthorized access attempts.
  • Malware distribution.
  • Disruption of WhatContact infrastructure or services.

11. Changes to the Service and Terms

WhatContact may update its services, features, subscription plans, or these Terms from time to time.

Material changes to these Terms may be communicated through the website, platform, or other appropriate communication channels.

Continued use of WhatContact following the effective date of updated Terms constitutes acceptance of the updated Terms to the extent permitted by applicable law.

12. Force Majeure

WhatContact shall not be responsible for delays or failures resulting from circumstances beyond its reasonable control, including natural disasters, governmental actions, internet or telecommunications failures, cyber incidents, infrastructure failures, third-party service outages, war, civil disturbance, or similar events.

13. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Türkiye.

Any disputes arising from these Terms or the use of WhatContact shall be subject to the competent courts and enforcement offices of Türkiye, subject to mandatory provisions of applicable law.

PART II – PRIVACY POLICY

13. About This Privacy Policy

This Privacy Policy explains how WhatContact collects, uses, processes, stores, shares, and protects personal information when users access or use the WhatContact website, platform, applications, integrations, and related services.

This Privacy Policy also applies to information processed through integrations with third-party services such as Meta and WhatsApp, where applicable.

By using WhatContact, users acknowledge the data processing practices described in this Privacy Policy.

14. Information We May Collect

Depending on how the service is used, WhatContact may collect or process the following categories of information.

Account Information

This may include:

  • Name.
  • Surname.
  • Email address.
  • Telephone number.
  • Account identifiers.
  • Username.
  • Organization or business information.
  • Account settings.
  • Authentication information.

Communication Information

When WhatContact is used for customer communications or messaging, the service may process information such as:

  • Telephone numbers.
  • Contact names.
  • Message content.
  • Message status information.
  • Message timestamps.
  • Conversation history.
  • Attachments.
  • Media files.
  • Communication metadata.

Customer and Contact Information

Users may upload, synchronize, or otherwise process information relating to their own customers or contacts.

This may include:

  • Names.
  • Telephone numbers.
  • Email addresses.
  • Company information.
  • Customer notes.
  • Tags.
  • Communication history.
  • Other information provided by the user.

Users are responsible for having a lawful basis to upload and process this information.

15. Meta and WhatsApp Data

WhatContact may allow users to connect services provided by Meta, including WhatsApp-related services and APIs.

When a user connects a Meta or WhatsApp account, WhatContact may receive or process information made available through Meta's APIs according to the permissions granted by the user.

Depending on the features used, such information may include:

  • Meta account or business identifiers.
  • WhatsApp Business Account identifiers.
  • WhatsApp phone number identifiers.
  • Business profile information.
  • Contact information.
  • Message information.
  • Message delivery status.
  • Message timestamps.
  • Conversation information.
  • Media or attachments associated with messages.
  • Webhook events.
  • API authorization and connection information.

WhatContact processes this information only for purposes related to providing the features requested by the user.

WhatContact's use of information received from Meta APIs is subject to applicable Meta Platform Terms, developer policies, and applicable data protection requirements.

16. How We Use Information

Information may be processed for purposes including:

  • Providing the WhatContact service.
  • Creating and managing user accounts.
  • Connecting Meta, WhatsApp, and other third-party services.
  • Sending and receiving messages requested by users.
  • Displaying customer communications.
  • Providing customer relationship management features.
  • Automation of communication workflows.
  • Delivering notifications.
  • Processing user requests.
  • Maintaining platform security.
  • Detecting misuse or unauthorized access.
  • Troubleshooting technical problems.
  • Improving the functionality and reliability of the service.
  • Providing customer support.
  • Maintaining service logs.
  • Complying with applicable legal obligations.

We do not process information obtained through Meta integrations for purposes unrelated to the functionality requested by the user.

17. Legal Basis for Processing

Where applicable, personal information may be processed based on one or more of the following legal grounds:

  • Performance of a contract.
  • User consent.
  • Compliance with legal obligations.
  • Legitimate interests relating to operating, securing, and improving the service.
  • Establishment, exercise, or defense of legal claims.
  • Other lawful grounds permitted under applicable data protection legislation.

Users who upload or process information belonging to their customers or contacts are responsible for ensuring that they have an appropriate lawful basis for doing so.

18. Sharing of Information

Personal information is not sold to advertisers.

Information may be shared with third parties only where reasonably necessary for providing or operating the service.

Such parties may include:

  • Cloud infrastructure providers.
  • Hosting providers.
  • Messaging service providers.
  • Meta and WhatsApp.
  • Telecommunications providers.
  • Email delivery providers.
  • Payment service providers.
  • Security and monitoring providers.
  • Technical service providers.
  • Professional advisers.
  • Public authorities where legally required.

Third-party service providers may process information only as necessary to perform the services provided to WhatContact, subject to applicable contractual and legal requirements.

19. Meta Platform Information

Information received from Meta platforms is used only for providing and supporting WhatContact features that depend on Meta services.

WhatContact does not sell information received from Meta.

Information obtained through Meta APIs is not used for unauthorized advertising, profiling, or purposes prohibited by Meta Platform Terms.

Access to Meta information is limited to the information necessary for the operation of requested integrations and features.

20. Data Storage and Retention

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Providing the service.
  • Maintaining active accounts.
  • Meeting legal requirements.
  • Preventing fraud or misuse.
  • Resolving disputes.
  • Enforcing contractual obligations.
  • Maintaining necessary security records.

Data may be deleted or anonymized when it is no longer required, subject to legal, regulatory, contractual, security, or backup requirements.

Different categories of information may have different retention periods.

21. Data Deletion

Users may request deletion of their personal information and account information.

Where technically and legally possible, WhatContact will delete or anonymize personal information associated with the user following a valid deletion request.

Users may also disconnect Meta, WhatsApp, or other connected integrations.

Deletion requests can be submitted using the contact information or data deletion mechanism provided through the official WhatContact website.

Certain information may be retained where required by law or where necessary for security, fraud prevention, dispute resolution, or establishment and defense of legal claims.

22. Meta User Data Deletion

Users who have connected WhatContact with Meta services may request deletion of data associated with their Meta integration.

Upon receiving a valid request, WhatContact may:

  • Disconnect the relevant Meta integration.
  • Remove applicable stored access information.
  • Delete or anonymize associated personal information where legally and technically possible.
  • Retain only information that must be preserved under applicable law or legitimate security requirements.

Users may submit data deletion requests through the official WhatContact website or the designated data deletion request page.

23. User Rights

Subject to applicable law, users may have rights including:

  • The right to request information about personal data processing.
  • The right to access their personal information.
  • The right to request correction of inaccurate information.
  • The right to request deletion of personal information.
  • The right to object to certain processing activities.
  • The right to request restriction of processing.
  • The right to withdraw consent where processing is based on consent.
  • The right to request information about third parties to whom information has been transferred.
  • Other rights provided under applicable data protection legislation.

Requests may be submitted through the contact mechanisms available on the WhatContact website.

24. Security

WhatContact uses reasonable administrative, technical, and organizational measures designed to protect information against:

  • Unauthorized access.
  • Unauthorized disclosure.
  • Accidental loss.
  • Alteration.
  • Misuse.
  • Destruction.

However, no internet-based service or electronic storage system can guarantee absolute security.

Users are responsible for protecting their account credentials and restricting unauthorized access to their accounts.

25. International Data Processing

Some service providers or third-party platforms used by WhatContact may process information in countries other than the user's country.

Where required, appropriate safeguards will be used in accordance with applicable data protection legislation.

Third-party services such as Meta may independently process information according to their own privacy policies and international data transfer practices.

26. Cookies and Technical Information

WhatContact may use cookies and similar technologies to operate and secure its website and services.

Technical information may include:

  • IP address.
  • Browser type.
  • Device information.
  • Operating system.
  • Login records.
  • Access times.
  • Session identifiers.
  • Error logs.
  • Security events.
  • Usage information.

This information may be used to operate the service, maintain security, troubleshoot technical issues, and improve performance.

27. Children's Privacy

WhatContact is intended for business and professional use and is not designed for use by children.

We do not knowingly collect personal information directly from children where such collection would violate applicable law.

28. Third-Party Privacy Policies

WhatContact may contain integrations or links to third-party services.

These third parties maintain their own privacy practices and policies.

WhatContact is not responsible for the independent privacy practices of third-party services, including Meta and WhatsApp.

Users should review the privacy policies of third-party services they choose to connect.

29. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect:

  • Changes to the WhatContact service.
  • Changes to third-party integrations.
  • Legal or regulatory requirements.
  • Security requirements.
  • Changes to data processing practices.

The updated version will be published on the WhatContact website together with the applicable revision date.

30. Contact and Privacy Requests

For questions, privacy requests, access requests, correction requests, or data deletion requests relating to WhatContact, users may contact us using the official contact information provided on the WhatContact website.

Requests should contain sufficient information to allow us to identify the relevant account and process the request securely.

Service: WhatContact

Country: Türkiye

This Privacy Policy applies specifically to the WhatContact service and its related applications, websites, and integrations.